Refund Policy
Since payment is made in cash at pickup, here's how we handle price concerns.
How Payment Works
Selltro pays for devices in cash, directly at the time of pickup — there is no online payment or pre-payment involved in selling your device.
Because payment only happens after you've confirmed the final price via OTP, there is nothing charged to reverse or refund in the traditional sense.
Price Disputes
If you believe the final price doesn't reflect your device's actual condition, you can decline to confirm the OTP at that stage — no payment is made and no transaction occurs.
If you've already confirmed and completed a transaction but have a genuine concern, contact our support team within 48 hours of pickup.
Resolution Timeline
We aim to respond to all payment-related concerns within 2 business days of your inquiry.
Need Help?
Reach out to support@selltro.com for any payment concerns.